Returns and Shipping Claims

This demo policy explains the expected handling flow for product returns, damaged packages, and shipping exceptions.

Product returns

Return eligibility depends on product condition, supplier policy, and the order status. Customers should contact support before sending items back.

For damaged or missing packages, customers should provide the shipping number, tracking code, package photos, and a short description of the issue.

TCS Global reviews each case and coordinates the next step with the customer.